Refund and Return Policy
Refund & Return Policy
At Zoneefy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
We offer a 14-day return policy from the date your order is delivered.
To be eligible for a return:
- Items must be unused and in their original condition
- All original tags must be attached
- Items must be returned in original packaging
- Returns requested after 14 days of delivery will not be accepted
2. Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Products damaged due to misuse, improper care, or normal wear and tear
3. Return Process
To initiate a return:
- Contact our support team at zoneefy@commerx.shop within 14 days of delivery
- Provide your order number and reason for return
- Our team will provide return instructions
Customers are responsible for return shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping method, as Zoneefy is not responsible for lost or delayed return packages.
4. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the item. Once reviewed, we will provide a replacement or full refund if approved.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved:
- Refunds will be issued to your original payment method
- Processing time: 7 business days
6. Exchanges
We currently do not offer direct exchanges. If you would like a different style or color, please return the item and place a new order.
Business Details
Business Name: Zoneefy
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: zoneefy@commerx.shop
Phone Number: 3649996569
Business Address: https://maps.app.goo.gl/Yx1fC1NuneghyABx7